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Little Lovebum

Little Lovebum Information and Care Guide

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Regular price Sale price £0.00 GBP
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Contains product information as well as guides on washing and fitting your nappies.

Information and Care Guide

Shipping

Shipping

Please note there are shipping delays due to postal strikes.

UK: We offer Free Shipping on UK orders over £50. The standard delivery rate is £3.50 for economy delivery which takes 2-10 business days. The express delivery rate is £5.50 for first class delivery which takes between 1-3 business days.

EU: Brexit will mean that you may have to pay import charges of customs duty, VAT and admin fees in your country before your parcel is delivered.  These charges will be applied by your country and not by us. We are unable to advise how much these charges may be so please check with your countries authorities for guidance. 

Rest of World: We can ship to virtually any address in the world. Duty, VAT and admin fees may be charged by your country. Please check with your countries authorities for guidance.

Returns, Exchanges and Warranty

Returns & Exchanges 

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund. 

All items in respect of which a return is requested must be returned to us with proof of purchase within 14 days of receipt in unwashed, perfect saleable condition 

If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis.  Part of our values is to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the resolution you were hoping for, but we will always take our values into consideration to make what can be difficult decisions. 

 

Faulty items 

We maintain high standards and strict quality control, but once in a while a faulty item may slip through the process. If you have received a damaged or faulty item we apologise for the inconvenience caused. Before you return the item, please contact us at hello@littlelovebum.com first with photographs of the fault and your order details.  Please do this as soon as you notice the fault, or at the latest six months after receipt. Ultimately, we hope to find a happy resolution as quickly as possible. We handle faulty returns on an individual basis.  

 

What is covered in our warranty: 

Manufacturing defects of the following: 

  • Fabric and PUL  
  • Stitching 
  • Poppers  
  • Zippers 

 

What is not covered: 

The following are not manufacturing defects 

  • Slight relaxing of elastics 
  • Slight variances in snap placement 
  • Colour runs 
  • Snags 
  • Fading 
  • Pilling 
  • Leaks 

 

Our warranty does not cover products that have been subjected to excessive or incorrect laundering or mistreatment; the definition of excessive laundering and mistreatment includes but is not limited to: 

 

  • PUL delamination due to high temperature washing, sun damage, drying on/too close to a radiator or tumble-drying 
  • Damage due to washing above 60 degrees, washing with open hook and loop fasteners (such as Velcro products) or soaking 
  • Damage as a result of contact or exposure to fabric softeners, bleach, vinegar, harsh stain removers, natural soaps or barrier creams 
  • Excessive wear and tear 

 

Please note that we always try to be fair and respect our customers, but we ask that you are fair in return. Please do not return items stating they are ‘faulty’ when the concern is down to normal wear and tear, misuse or accidental damage. A refund can only be obtained by the original buyer. 

 

This does not affect your statutory rights. 

  • Free Shipping

    Spend over £50 and receive free shipping! (UK only)

  • Hassle-Free Exchanges

    Unhappy with your purchase? Any unwashed or unused items can be returned within 14 days for a full refund.